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cPanel

FTP Clients – FileZilla

Connecting to your cPanel account using the FileZilla FTP client.

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Overview

FileZilla is one of the most popular, free, ftp clients for the all platforms (Windows, macOS, linux). It is easy to use for the beginner, but has many options to assist the power user as well. Here is how to connect to our servers using FileZilla.

Before you begin

Before you can connect to your server with an ftp client, you will need to create an ftp account first.

You can find information an creating an ftp account using cPanel here.

You will need to know your server name or host, your ftp username and ftp password, as well as the port.

You can also use your cPanel username and password to connect.

  • Server Name
    • this would be your either your domain name or the server that your account is on (if your website is not pointing to us, you will need to use the server name)
  • Username
    • your username will be what you set up in the FTP Accounts app in cPanel and will end in your domain name (ftp@example.com)
  • Password
    • your ftp password (or your cPanel password if you are using the cPanel username)
  • Port
    • the default port for ftp is 21, this will work with our servers

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Installing FileZilla

You can download FileZilla at their website https://filezilla-project.org/

This program is free to use, with paid options for additional features.

Once you download the installation file, run it and install the program.

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Connecting to server

Once you have the program installed you can now connect to the server using the host name, username and password.

At the top of the screen, you should see the quick connect bar.

The top menubar in FileZilla.

Enter your contact information and click on Quickconnect to connect.

You may now get an SSL warning pop up.

An SSL certificate warning in FileZilla.

If you get this warning, check the box next to “Always trust this certificate in future sessions” and click OK.

Transferring files

You should now see the main ftp management screen.

The mail file management screen in FileZilla.

On the left hand side of the screen, you will see the file structure of your local machine.

On the right hand side of the screen, you will see the file structure of the remote server (your cPanel account).

You can transfer files now by dragging and dropping from one side to the other, or by right clicking on a file or folder and selecting upload/download.

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If you have any further questions, please be sure to reach out to our support staff by using our chat service in your client area or by submitting a ticket.

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