Overview
It is important to keep the contact information on your domain up to date. In this guide, we will explain both why you need to keep this information up to date and how to update it.
Why you need to keep your contact information up to date
ICANN, the organization in charge of managing the domain name system (DNS) worldwide, requires that all domains have up to date contact information.
ICANN requires all ICANN-accredited Registrars to formally remind their customers once a year to review and update the contact information for their domain name
https://www.icann.org/resources/pages/contact-verification-2013-05-03-en
The main reason for this requirement is that if your contact information is not kept up to date, it can cause issues with domain updates and renewals, as well as an increased potential for hijacking attempts. It can also mean that we would not be able to contact you in the event of a domain issue, such as a WhoIs verification request.
Updating the contact information
If your domain is registered with us, you can manage your contact information from your client area.
If you don’t know how to access your client area, you can find out here.
Once logged into your client area:
Click on the Domains section
You should now be at the My Domains page.
Select the domain you wish to update by clicking on the row. You can click anywhere on the box, except the domain name (this will take you to the domain’s website).
Click on Contact Information from the Manage menu
You should now be able to update your contact information either by entering the new data or by selecting you current primary account information.
There are three separate sets of contact information:
- Registrant
- Admin
- Technical
While all of these should be kept up to date, the Registrant and Admin sets are the most important.
Note
The format for phone number must be +1.[ten digits] in order to update the contacts (ex. +1.8665554269).
Once you update the contact information, you will receive an email asking you to verify that you requested the update and that the information in correct.
If you do not verify the domain within 14 days, the domain will be suspended and will no longer function. If your domain does get suspended because of verification reasons, you can fix it by verifying the domain using this verification email.
Extra Tips
- It is good practice to use an email address for the domain contacts that does not use that same domain (Ex. the domain example.com should not use email@example.com). The reason for this is if there ever was an issue with the domain, it most likely will not be able to receive emails. This will make correcting the issue difficult. You can use an mailbox from one of your other domains if you have multiple domains.
- It is very important that the email on the domain contacts is active. From time to time (and any time you update your contact information) you will receive email from the registrar, asking you to verify your domain contact information. If you fail to verify the domain within 14 days, the domain will be temporarily suspended. This is another reason to use an email that is not the same domain as your domain.
If you have any further questions, please be sure to reach out to our support staff by using our chat service in your client area or by submitting a ticket.