{"id":332,"date":"2021-10-26T18:42:58","date_gmt":"2021-10-26T18:42:58","guid":{"rendered":"https:\/\/christianwebhost.com\/support\/?p=332"},"modified":"2022-09-06T13:51:57","modified_gmt":"2022-09-06T13:51:57","slug":"cancelling-a-product-or-service","status":"publish","type":"post","link":"https:\/\/christianwebhost.com\/support\/customer-account-dashboard\/cancelling-a-product-or-service\/","title":{"rendered":"Cancelling Your Products Or Services"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\" id=\"top\">Overview<\/h2>\n\n\n\n<p>While we hate to see you go, we understand that sometimes you may need to cancel your services. If you need to cancel a product or service, you can submit a request from your client area. Here is how.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Cancel a Service<\/h2>\n\n\n\n<p>If you do decide to cancel your services, you will need to request a cancellation from your client area.<\/p>\n\n\n\n<p>If you don\u2019t know how to access your client area, you can find out <a href=\"https:\/\/christianwebhost.com\/support\/customer-account-dashboard\/accessing-your-client-area\/\" data-type=\"post\" data-id=\"249\">here<\/a>.<\/p>\n\n\n\n<p>Once you are logged into your client area, click on the <strong>Services<\/strong> block.<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"486\" height=\"153\" src=\"https:\/\/christianwebhost.com\/support\/wp-content\/uploads\/2021\/11\/ca-blocks-1.png\" alt=\"Links to the main sections of the client area.\" class=\"wp-image-575\"\/><\/figure>\n<\/div>\n\n\n<p>You are now in the <strong>My Products &amp; Services<\/strong> section of your client area.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"861\" height=\"477\" src=\"https:\/\/christianwebhost.com\/support\/wp-content\/uploads\/2021\/11\/ca-services.png\" alt=\"The My Products &amp; Services homepage.\" class=\"wp-image-586\"\/><\/figure>\n\n\n\n<p>Click on the service you wish to cancel to get to the service management page. This page will vary, depending on the type of service.<\/p>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:33.33%\"><div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"210\" height=\"224\" src=\"https:\/\/christianwebhost.com\/support\/wp-content\/uploads\/2021\/11\/ca-cpactions.png\" alt=\"The Actions menu in the cPanel management page.\" class=\"wp-image-587\"\/><\/figure>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:66.66%\">\n<p>Once the <strong>Service<\/strong> page loads, you should see the Actions menu on the left hand side. Click on <strong>Request Cancellation<\/strong>.<\/p>\n<\/div>\n<\/div>\n\n\n\n<p>You should now be looking at the <strong>Account Cancellation Request<\/strong> screen.<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"645\" height=\"411\" src=\"https:\/\/christianwebhost.com\/support\/wp-content\/uploads\/2021\/11\/ca-servicecancel-1.png\" alt=\"Form used to request cancellation of services.\" class=\"wp-image-589\"\/><\/figure>\n<\/div>\n\n\n<ul class=\"wp-block-list\"><li>Please provide a brief description of your reason for cancelling your service.<\/li><li>If the service you are cancelling is a hosting account and the domain is registered with us, you will also be asked if you do not want to renew the domain. Please note that if a domain expires and is <a href=\"https:\/\/christianwebhost.com\/support\/2021\/10\/25\/cancelling-a-domain\/#domain-life\" data-type=\"post\">released<\/a>, you may not be able to recover it.<\/li><li>You can then select whether you want the service to be cancelled immediately or at the end of the current term.<\/li><li>Once filled out, click the Request Cancellation button to submit the cancel request. You should receive a confirmation email shortly. If you do not receive this email within 24 hours, please contact us and we will check to ensure the request is in our system.<\/li><\/ul>\n\n\n\n<hr class=\"wp-block-separator has-css-opacity is-style-dots\"\/>\n\n\n\n<p>If you have any further questions, please be sure to reach out to our support staff by using our chat service in your <a href=\"https:\/\/christianwebhost.com\/support\/2021\/10\/26\/accessing-your-client-area\/\" data-type=\"post\" data-id=\"249\">client area<\/a> or by submitting a <a href=\"https:\/\/christianwebhost.com\/support\/2021\/10\/25\/clientarea-supportticket\/\" data-type=\"URL\" data-id=\"https:\/\/christianwebhost.com\/support\/2021\/10\/25\/clientarea-supportticket\/\">ticket<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>I had a good run, but I don&#8217;t need these services anymore. How do I cancel these services I don&#8217;t need anymore?<\/p>\n","protected":false},"author":2,"featured_media":2334,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[7],"tags":[],"class_list":["post-332","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-customer-account-dashboard"],"_links":{"self":[{"href":"https:\/\/christianwebhost.com\/support\/wp-json\/wp\/v2\/posts\/332","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/christianwebhost.com\/support\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/christianwebhost.com\/support\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/christianwebhost.com\/support\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/christianwebhost.com\/support\/wp-json\/wp\/v2\/comments?post=332"}],"version-history":[{"count":19,"href":"https:\/\/christianwebhost.com\/support\/wp-json\/wp\/v2\/posts\/332\/revisions"}],"predecessor-version":[{"id":2468,"href":"https:\/\/christianwebhost.com\/support\/wp-json\/wp\/v2\/posts\/332\/revisions\/2468"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/christianwebhost.com\/support\/wp-json\/wp\/v2\/media\/2334"}],"wp:attachment":[{"href":"https:\/\/christianwebhost.com\/support\/wp-json\/wp\/v2\/media?parent=332"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/christianwebhost.com\/support\/wp-json\/wp\/v2\/categories?post=332"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/christianwebhost.com\/support\/wp-json\/wp\/v2\/tags?post=332"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}