{"id":2233,"date":"2022-01-19T20:24:53","date_gmt":"2022-01-19T20:24:53","guid":{"rendered":"https:\/\/christianwebhost.com\/support\/?p=2233"},"modified":"2022-09-05T18:05:05","modified_gmt":"2022-09-05T18:05:05","slug":"email-defense-mail-filtering","status":"publish","type":"post","link":"https:\/\/christianwebhost.com\/support\/email-help-guides\/email-defense-mail-filtering\/","title":{"rendered":"Email Defense Mail Filtering"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\" id=\"top\">Overview<\/h2>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:33.33%\">\n<ul class=\"wp-block-list\"><li><a href=\"#what-is-ed\" data-type=\"internal\" data-id=\"#what-is-ed\">What is Email Defense?<\/a><\/li><li><a href=\"#how-does-ed-protect\" data-type=\"internal\" data-id=\"#how-does-ed-protect\">How does Email Defense protect my mailbox?<\/a><\/li><li><a href=\"#how-do-i-purchase\">How do I get Email Defense?<\/a><\/li><li><a href=\"#how-do-i-manage-service\">How do I manage my Email Defense filter?<\/a><\/li><li><a href=\"#how-do-i-manage-quarantine\">How do I manage my spam quarantine?<\/a><\/li><li><a href=\"#how-do-i-create-users\">How do I create accounts for other mailbox users?<\/a><\/li><\/ul>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:66.66%\">\n<p>Nobody likes spam. Every day, you waste time looking through spam emails trying to find your important emails.<\/p>\n\n\n\n<p>While most web hosting services, including ours, include basic virus scanning and spam filtering, a third-party spam filter can make a huge difference with the amount of spam you receive.<\/p>\n\n\n\n<p>Here is a guide on what Email Defense mail filtering is and how you can purchase it and use it with your domain web hosting.<\/p>\n<\/div>\n<\/div>\n\n\n\n<hr class=\"wp-block-separator is-style-dots\" id=\"what-is-ed\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">What is Email Defense?<\/h2>\n\n\n\n<p>Email Defense is an email filtering service the scans your incoming email for spam. The service looks for potential and know spam characteristics and quarantines any potential threats.<\/p>\n\n\n\n<p>And not just spam. Email Defense will also look for malware, viruses and phishing attacks. Email Defense is constantly checking for spam and updating its filters to block potential threats before they can do any harm.<\/p>\n\n\n\n<p>Another great benefit of Email Defense, is that if, for whatever reason, your mail server is unreachable, it will queue your mail until it can be delivered. You can access this queued mail from the <a href=\"#how-do-i-manage-service\">Email Defense interface<\/a>.<\/p>\n\n\n\n<p><a href=\"#top\" data-type=\"internal\" data-id=\"#top\">Back to Top<\/a><\/p>\n\n\n\n<hr class=\"wp-block-separator is-style-dots\" id=\"how-does-ed-protect\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">How does Email Defense protect my mailbox?<\/h2>\n\n\n\n<p>While the service is quite complex on the back end, essentially what email defense does is redirect your mail to their filtering servers, where it checks your emails for known treats and potential spam or phishing. It will also look out for potential unknown threats. Any mail that looks suspicious is put in quarantine for you to review later. Mail that is known to be dangerous is rejected and any safe mail is then forwarded to your mail server.<\/p>\n\n\n\n<p><a href=\"#top\" data-type=\"internal\" data-id=\"#top\">Back to Top<\/a><\/p>\n\n\n\n<hr class=\"wp-block-separator is-style-dots\" id=\"how-do-i-purchase\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">How do I get Email Defense?<\/h2>\n\n\n\n<p>You can purchase Email Defense directly from your client area.<\/p>\n\n\n\n<p>If you don\u2019t know how to access your client area, you can find out <a href=\"https:\/\/christianwebhost.com\/support\/customer-account-dashboard\/accessing-your-client-area\/\" data-type=\"post\" data-id=\"249\">here<\/a>.<\/p>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:33.33%\">\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"165\" height=\"120\" src=\"https:\/\/christianwebhost.com\/support\/wp-content\/uploads\/2021\/11\/ca-homeactions.png\" alt=\"The Shortcuts menu on the client area home page.\" class=\"wp-image-695\"\/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:66.66%\">\n<p>Once logged in, click on <strong>Order New Services<\/strong> in the Shortcuts menu on the left hand side of the screen. This will take you to the <strong>Products <\/strong>page<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:33.33%\">\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"217\" height=\"267\" src=\"https:\/\/christianwebhost.com\/support\/wp-content\/uploads\/2021\/11\/ca-productcat.png\" alt=\"The client area product categories.\" class=\"wp-image-696\"\/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:66.66%\">\n<p>Once at the products page, select <strong>Product Addons <\/strong>from the menu. You should now see all of the addons available for your shared hosting accounts.<\/p>\n\n\n\n<p>If you have a VPS and would still like to purchase Email Defense, please <a href=\"https:\/\/christianwebhost.com\/support\/customer-account-dashboard\/submit-support-ticket\/\" data-type=\"post\" data-id=\"213\">submit a ticket<\/a> and we will create the order.<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:33.33%\">\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"410\" height=\"386\" src=\"https:\/\/christianwebhost.com\/support\/wp-content\/uploads\/2022\/01\/ca-emaildefense-1.png\" alt=\"The Email Defense product card.\" class=\"wp-image-2238\"\/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:66.66%\">\n<p>If you have more then one hosting plan, you can chose which plan you would like to add the Email Defense to. Once you have made your selection, click <strong>Order Now <\/strong>to begin the check out process.<\/p>\n\n\n\n<p>Once the order is completed, the install process will start. There are a few DNS updates that need to be done to your zone file, but if you are using our name servers, we can update them for you. Otherwise, we will provide you with the new records.<\/p>\n\n\n\n<p>You will not need to update your mail clients. Everything on your end will continue to function as normal. Only with less spam. And phishing emails. And malware.<\/p>\n<\/div>\n<\/div>\n\n\n\n<p><a href=\"#top\" data-type=\"internal\" data-id=\"#top\">Back to Top<\/a><\/p>\n\n\n\n<hr class=\"wp-block-separator is-style-dots\" id=\"how-do-i-manage-service\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">How do I manage my Email Defense service?<\/h2>\n\n\n\n<p>Once your purchase your Email Defense service, you should receive an email with your credentials to access your Email Defense dashboard. You can log into your dashboard at <a href=\"https:\/\/login.antispamcloud.com\/\">https:\/\/login.antispamcloud.com\/<\/a>. <\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1867\" height=\"783\" src=\"https:\/\/christianwebhost.com\/support\/wp-content\/uploads\/2022\/01\/se-dashboard.png\" alt=\"An overview of the Email Defense dashboard.\" class=\"wp-image-2241\"\/><\/figure>\n\n\n\n<p>Once logged in, you will be looking at your Email Defense dashboard.<\/p>\n\n\n\n<p>While there are several options in this dashboard, we are mainly concerned with two section:<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>Incoming<\/li><li>Users &amp; Permissions<\/li><\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">Incoming<\/h3>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"790\" height=\"239\" src=\"https:\/\/christianwebhost.com\/support\/wp-content\/uploads\/2022\/01\/se-incoming.png\" alt=\"The incoming mail section of Email Defense.\" class=\"wp-image-2242\"\/><\/figure>\n\n\n\n<p>Here is most important section of your Email Defense dashboard. This is where you can monitor the email filter, check logs and manage your quarantine. We will discuss the quarantine below.<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>Logs<ul><li>This is where you can search through your incoming email logs<\/li><\/ul><\/li><li>Delivery issue log<ul><li>This is where you can view the logs of any mail that the filter tried to forward to your mail server and failed.<\/li><\/ul><\/li><li>Spam Quarantine<ul><li>This is the main part of your email filter services. Please <a href=\"#how-do-i-manage-quarantine\">click here<\/a> for information on the quarantine.<\/li><\/ul><\/li><li>Destinations<ul><li>Here you can set the domain name of your mail server. This is where the filter will forward safe emails to<\/li><li>This should be set to emaildefense.[your domain]<\/li><\/ul><\/li><li>Domain settings<ul><li>Here is where you update your notification email, timezone and other options. <\/li><\/ul><\/li><\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">Users &amp; Permissions<\/h3>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"790\" height=\"238\" src=\"https:\/\/christianwebhost.com\/support\/wp-content\/uploads\/2022\/01\/se-manageusers-1.png\" alt=\"The users and permissions section of email defense.\" class=\"wp-image-2244\"\/><\/figure>\n\n\n\n<p>Here is where you will set up accounts for individual users.<\/p>\n\n\n\n<p>Clicking on the Manage email users app will allow you to set up a management account for each email user so they can monitor their spam filter. We will go deeper into this <a href=\"#how-do-i-create-users\">here<\/a>.<\/p>\n\n\n\n<p><a href=\"#top\" data-type=\"internal\" data-id=\"#top\">Back to Top<\/a><\/p>\n\n\n\n<hr class=\"wp-block-separator is-style-dots\" id=\"how-do-i-manage-quarantine\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">How do I manage my spam quarantine?<\/h2>\n\n\n\n<p>The main part of your Email Defense dashboard is the spam quarantine. This is where the filter places mails that it flags as potential spam. You can use the quarantine to help train the filter by releasing good mail from quarantine and sending it to your mail server, or by removing it and flagging the sender.<\/p>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:33.33%\">\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"94\" height=\"133\" src=\"https:\/\/christianwebhost.com\/support\/wp-content\/uploads\/2022\/01\/se-spamquaricon.png\" alt=\"The Spam quarantine app icon.\" class=\"wp-image-2250\"\/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:66.66%\">\n<p>As mentioned here, you first need to <a href=\"#how-do-i-manage-service\">log into your email defense dashboard<\/a> and click on the <strong>Spam quarantine <\/strong>app. <\/p>\n\n\n\n<p>Once you open the app, you will see a list of all the mail the filter has flagged and quarantined.<\/p>\n<\/div>\n<\/div>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1593\" height=\"197\" src=\"https:\/\/christianwebhost.com\/support\/wp-content\/uploads\/2022\/01\/se-quaremails.png\" alt=\"An example of a few quarantined emails.\" class=\"wp-image-2245\"\/><\/figure>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:33.33%\">\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"293\" height=\"419\" src=\"https:\/\/christianwebhost.com\/support\/wp-content\/uploads\/2022\/01\/se-quaroptions.png\" alt=\"The quarantined email options menu.\" class=\"wp-image-2246\"\/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:66.66%\">\n<p>Clicking on the drop down menu for each email will show the options menu. From here, you can choose what to do with the email. You can choose to block the sender permanently or add them to your allow list.<\/p>\n\n\n\n<p>You can also delete the email from your quarantine (Remove from quarantine) or push it to your mail server (Release from quarantine).<\/p>\n\n\n\n<p>You can also manage several messages at once by using the check box to the left of each email and then using the bulk actions at the bottom. <\/p>\n\n\n\n<p>It is a good habit to check this quarantine from time to time (once a week, perhaps). The more that you interact with the quarantine, the better it will get at sorting out your emails. It is also the first place you should check if you did not receive an email you were expecting.<\/p>\n<\/div>\n<\/div>\n\n\n\n<p><a href=\"#top\" data-type=\"internal\" data-id=\"#top\">Back to Top<\/a><\/p>\n\n\n\n<hr class=\"wp-block-separator is-style-dots\" id=\"how-do-i-create-users\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">How do I create accounts for my other mailbox users?<\/h2>\n\n\n\n<p>Unless you plan an managing all the mailboxes for your domain yourself, you are going to want to set up user accounts. This way, each mail user can manage their own mail filter.<\/p>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:33.33%\">\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"96\" height=\"136\" src=\"https:\/\/christianwebhost.com\/support\/wp-content\/uploads\/2022\/01\/se-manageusersicon.png\" alt=\"The Manage email users app icon.\" class=\"wp-image-2251\"\/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:66.66%\">\n<p>In order to create a new user account, first you need to <a href=\"#how-do-i-manage-service\">log into your domain account<\/a> (see above). Once logged in, open the <strong>Manage email users<\/strong> app.<\/p>\n<\/div>\n<\/div>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1609\" height=\"561\" src=\"https:\/\/christianwebhost.com\/support\/wp-content\/uploads\/2022\/01\/se-emailusers.png\" alt=\"The interface for adding new email users.\" class=\"wp-image-2252\"\/><\/figure>\n\n\n\n<p>You can manage your user accounts from here, and you can add a new user by clicking <strong>Add <\/strong>in the upper left hand side. You can create and account for each of your email users so they can manage their own spam quarantines.<\/p>\n\n\n\n<p>The credentials for the user account will be as follows:<\/p>\n\n\n\n<pre class=\"wp-block-code\"><code>Login URL: https:\/\/login.antispamcloud.com\/\nUsername : the users email address\nPassword : the password you created<\/code><\/pre>\n\n\n\n<p><a href=\"#top\" data-type=\"internal\" data-id=\"#top\">Back to Top<\/a><\/p>\n\n\n\n<hr class=\"wp-block-separator has-css-opacity is-style-dots\"\/>\n\n\n\n<p>If you have any further questions, please be sure to reach out to our support staff by using our chat service in your <a href=\"https:\/\/christianwebhost.com\/support\/2021\/10\/26\/accessing-your-client-area\/\" data-type=\"post\" data-id=\"249\">client area<\/a> or by submitting a <a href=\"https:\/\/christianwebhost.com\/support\/2021\/10\/25\/clientarea-supportticket\/\" data-type=\"URL\" data-id=\"https:\/\/christianwebhost.com\/support\/2021\/10\/25\/clientarea-supportticket\/\">ticket<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>I am getting buried in all of this spam. Is there a way I can filter this junk mail?<\/p>\n","protected":false},"author":2,"featured_media":2334,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[2,8],"tags":[],"class_list":["post-2233","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-email-help-guides","category-products"],"_links":{"self":[{"href":"https:\/\/christianwebhost.com\/support\/wp-json\/wp\/v2\/posts\/2233","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/christianwebhost.com\/support\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/christianwebhost.com\/support\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/christianwebhost.com\/support\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/christianwebhost.com\/support\/wp-json\/wp\/v2\/comments?post=2233"}],"version-history":[{"count":14,"href":"https:\/\/christianwebhost.com\/support\/wp-json\/wp\/v2\/posts\/2233\/revisions"}],"predecessor-version":[{"id":2425,"href":"https:\/\/christianwebhost.com\/support\/wp-json\/wp\/v2\/posts\/2233\/revisions\/2425"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/christianwebhost.com\/support\/wp-json\/wp\/v2\/media\/2334"}],"wp:attachment":[{"href":"https:\/\/christianwebhost.com\/support\/wp-json\/wp\/v2\/media?parent=2233"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/christianwebhost.com\/support\/wp-json\/wp\/v2\/categories?post=2233"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/christianwebhost.com\/support\/wp-json\/wp\/v2\/tags?post=2233"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}