{"id":142,"date":"2021-10-25T14:13:16","date_gmt":"2021-10-25T14:13:16","guid":{"rendered":"https:\/\/christianwebhost.com\/support\/?p=142"},"modified":"2022-09-06T14:22:23","modified_gmt":"2022-09-06T14:22:23","slug":"update-domain-contact-info","status":"publish","type":"post","link":"https:\/\/christianwebhost.com\/support\/domain-registration-help-guides\/update-domain-contact-info\/","title":{"rendered":"Update Your Domain Contact Information"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\" id=\"top\">Overview<\/h2>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:33.33%\">\n<ul class=\"wp-block-list\"><li><a href=\"#domain-contacts-why\" data-type=\"internal\" data-id=\"#domain-contacts-why\">Why you need to keep your contact info up to date<\/a><\/li><li><a href=\"#domain-contacts-update\" data-type=\"internal\" data-id=\"#domain-contacts-update\">Updating the contact information<\/a><\/li><li><a href=\"#domain-contacts-tips\">Extra Tips<\/a><\/li><\/ul>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:66.66%\">\n<p>It is important to keep the contact information on your domain up to date. In this guide, we will explain both why you need to keep this information up to date and how to update it.<\/p>\n<\/div>\n<\/div>\n\n\n\n<hr class=\"wp-block-separator is-style-dots\" id=\"domain-contacts-why\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">Why you need to keep your contact information up to date<\/h2>\n\n\n\n<p><a href=\"https:\/\/www.icann.org\/\">ICANN<\/a>, the organization in charge of managing the domain name system (DNS) worldwide, requires that all domains have up to date contact information.<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\"><p>ICANN requires all <a href=\"https:\/\/www.icann.org\/registrar-reports\/accredited-list.html\">ICANN-accredited Registrars<\/a> to formally remind their customers once a year to review and update the contact information for their domain name<\/p><cite>https:\/\/www.icann.org\/resources\/pages\/contact-verification-2013-05-03-en<\/cite><\/blockquote>\n\n\n\n<p>The main reason for this requirement is that if your contact information is not kept up to date, it can cause issues with domain updates and renewals, as well as an increased potential for hijacking attempts. It can also mean that we would not be able to contact you in the event of a domain issue, such as a <a href=\"https:\/\/www.icann.org\/resources\/pages\/contact-verification-2013-05-03-en\">WhoIs verification request<\/a>.<\/p>\n\n\n\n<p><a href=\"#domain-contacts-top\" data-type=\"internal\" data-id=\"#domain-contacts-top\">Back to Top<\/a><\/p>\n\n\n\n<hr class=\"wp-block-separator is-style-dots\" id=\"domain-contacts-update\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">Updating the contact information<\/h2>\n\n\n\n<p>If your domain is registered with us, you can manage your contact information from your client area.<\/p>\n\n\n\n<p>If you don\u2019t know how to access your client area, you can find out <a href=\"https:\/\/christianwebhost.com\/support\/customer-account-dashboard\/accessing-your-client-area\/\" data-type=\"post\" data-id=\"249\">here<\/a>.<\/p>\n\n\n\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<p>Once logged into your client area:<\/p>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:33.33%\">\n<p>Click on the Domains section<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:66.66%\"><div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"486\" height=\"153\" src=\"https:\/\/christianwebhost.com\/support\/wp-content\/uploads\/2021\/11\/ca-blocks-1.png\" alt=\"Links to the main sections of the client area.\" class=\"wp-image-575\"\/><\/figure>\n<\/div><\/div>\n<\/div>\n\n\n\n<p>You should now be at the <strong>My Domains <\/strong>page.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"864\" height=\"338\" src=\"https:\/\/christianwebhost.com\/support\/wp-content\/uploads\/2021\/11\/ca-domains.png\" alt=\"The list of domains in the Domains section of the client area.\" class=\"wp-image-609\"\/><\/figure>\n\n\n\n<p>Select the domain you wish to update by clicking on the row. You can click anywhere on the box, except the domain name (this will take you to the domain&#8217;s website).<\/p>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:33.33%\"><div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"217\" height=\"374\" src=\"https:\/\/christianwebhost.com\/support\/wp-content\/uploads\/2021\/11\/ca-domainactions.png\" alt=\"The Manage menu in the Domains section of the client area.\" class=\"wp-image-621\"\/><\/figure>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:66.66%\">\n<p>Click on <strong>Contact Information <\/strong>from the <strong>Manage <\/strong>menu <\/p>\n\n\n\n<p>You should now be able to update your contact information either by entering the new data or by selecting you current primary account information.<\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"641\" height=\"543\" src=\"https:\/\/christianwebhost.com\/support\/wp-content\/uploads\/2021\/11\/ca-domaincontact.png\" alt=\"The contact information form for domain names.\" class=\"wp-image-661\"\/><\/figure>\n\n\n\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<p>There are three separate sets of contact information:<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>Registrant<\/li><li>Admin<\/li><li>Technical<\/li><\/ul>\n\n\n\n<p>While all of these should be kept up to date, the Registrant and Admin sets are the most important.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Note<\/h3>\n\n\n\n<p>The format for  phone number must be +1.[ten digits] in order to update the contacts (ex. +1.8665554269).<\/p>\n\n\n\n<p>Once you update the contact information, you will receive an email asking you to verify that you requested the update and that the information in correct. <\/p>\n\n\n\n<p>If you do not verify the domain within 14 days, the domain will be suspended and will no longer function. If your domain does get suspended because of verification reasons, you can fix it by verifying the domain using this verification email.<\/p>\n<\/div><\/div>\n\n\n\n<p><a href=\"#domain-contacts-top\" data-type=\"internal\" data-id=\"#domain-contacts-top\">Back to Top<\/a><\/p>\n\n\n\n<hr class=\"wp-block-separator is-style-dots\" id=\"domain-contacts-tips\"\/>\n\n\n\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<h2 class=\"wp-block-heading\">Extra Tips<\/h2>\n\n\n\n<ul class=\"wp-block-list\"><li>It is good practice to use an email address for the domain contacts that does not use that same domain (Ex. the domain example.com should not use email@example.com). The reason for this is if there ever was an issue with the domain, it most likely will not be able to receive emails. This will make correcting the issue difficult. You can use an mailbox from one of your other domains if you have multiple domains.<\/li><li>It is very important that the email on the domain contacts is active. From time to time (and any time you update your contact information) you will receive email from the registrar, asking you to verify your domain contact information. If you fail to verify the domain within 14 days, the domain will be temporarily suspended. This is another reason to use an email that is not the same domain as your domain.<\/li><\/ul>\n<\/div><\/div>\n\n\n\n<p><a href=\"#domain-contacts-top\" data-type=\"internal\" data-id=\"#domain-contacts-top\">Back to Top<\/a><\/p>\n\n\n\n<hr class=\"wp-block-separator has-css-opacity is-style-dots\"\/>\n\n\n\n<p>If you have any further questions, please be sure to reach out to our support staff by using our chat service in your <a href=\"https:\/\/christianwebhost.com\/support\/2021\/10\/26\/accessing-your-client-area\/\" data-type=\"post\" data-id=\"249\">client area<\/a> or by submitting a <a href=\"https:\/\/christianwebhost.com\/support\/2021\/10\/25\/clientarea-supportticket\/\" data-type=\"URL\" data-id=\"https:\/\/christianwebhost.com\/support\/2021\/10\/25\/clientarea-supportticket\/\">ticket<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>I moved to another state and changed my primary email address. Should I update my domain contact information as well?<\/p>\n","protected":false},"author":2,"featured_media":2334,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[5],"tags":[],"class_list":["post-142","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-domain-registration-help-guides"],"_links":{"self":[{"href":"https:\/\/christianwebhost.com\/support\/wp-json\/wp\/v2\/posts\/142","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/christianwebhost.com\/support\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/christianwebhost.com\/support\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/christianwebhost.com\/support\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/christianwebhost.com\/support\/wp-json\/wp\/v2\/comments?post=142"}],"version-history":[{"count":21,"href":"https:\/\/christianwebhost.com\/support\/wp-json\/wp\/v2\/posts\/142\/revisions"}],"predecessor-version":[{"id":2481,"href":"https:\/\/christianwebhost.com\/support\/wp-json\/wp\/v2\/posts\/142\/revisions\/2481"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/christianwebhost.com\/support\/wp-json\/wp\/v2\/media\/2334"}],"wp:attachment":[{"href":"https:\/\/christianwebhost.com\/support\/wp-json\/wp\/v2\/media?parent=142"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/christianwebhost.com\/support\/wp-json\/wp\/v2\/categories?post=142"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/christianwebhost.com\/support\/wp-json\/wp\/v2\/tags?post=142"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}